Faqs

Fastrack Courier's Frequently Asked Questions

Yes. Click here to view our areas of service.
Our Transport Representatives (TR) will provide you with the pouch and manual waybills on the day of the scheduled pick up.
You may use a manual or e-waybill. For e-waybill, please login and access your Fastrack Dashboard and click on "Create A Waybill".
No. Package pick up is free.
All "pick up" bookings must be made by 2pm. Bookings made after 2pm will be scheduled for the next business day.
Please Click here to view our pouches.
Own packaging is any packaging provided by the sender.
    Volumetric weight reflects the density of the package.

    Volumetric Weight Formula:

    Length (cm) x Width (cm) x Height (cm) / 3500 = Volumetric Weight (Kg)

    Example:
    (17cm x 24cm x 25cm) / 3500 = 2.9 kg"
    Pick up and Delivery Schedule:

    Monday to Saturday - 9:00am to 9:00pm

    Office Hours:

    Monday to Saturday - 9:00am to 6pm
    No. Please take note of our pick up and delivery schedule:

    Monday to Saturday - 9:00am to 9:00pm
    Pick up and Delivery Schedule:

    Monday to Saturday - 9:00am to 9:00pm

    Office Hours:

    Monday to Saturday - 9:00am to 6pm
Please click here to view the complete list.
"Processing" means that your package is scheduled for pick up.
Yes. Insurance computation is 1% of Declared Value. This is added to the shipping fee.
Our customer service hotline is (02) 485-7777. You may also send us a message here.

Time until next cut-off

No pickups on Sundays and work holidays

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Time until next cut-off Personal & Corporate ::
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