Faqs

Fastrack Courier's Frequently Asked Questions

How do I register and schedule a pick-up?

Click here to register as a new client.

Do you ship outside Metro Manila?

Yes. Click here to view our areas of service.

Do you do international shipping?

No.

Where do I get my pouch?

Our Transport Representatives (TR) will provide you with the pouch and manual waybills on the day of the scheduled pick up.

Am I required to fill-up a manual waybill?

You may use a manual or e-waybill. For e-waybill, please login and access your Fastrack Dashboard and click on "Create A Waybill".

Do you charge a fee for pickup?

No. Package pick up is free.

If I fill up and print an electronic waybill, does that mean that I already scheduled a pick up?

Yes.

What do you mean by "cut-off time"?

All "pick up" bookings must be made by 2pm. Bookings made after 2pm will be scheduled for the next business day.

What are the available pouch sizes?

Please Click here to view our pouches.

What do you mean by "own packaging?

Own packaging is any packaging provided by the sender.

What do you mean by "volumetric weight"?

    Volumetric weight reflects the density of the package.

    Volumetric Weight Formula:

    Length (cm) x Width (cm) x Height (cm) / 3500 = Volumetric Weight (Kg)

    Example:
    (17cm x 24cm x 25cm) / 3500 = 2.9 kg"

What is your pick up and delivery schedule?

    Pick up and Delivery Schedule:

    Monday to Saturday - 9:00am to 9:00pm

    Office Hours:

    Monday to Saturday - 9:00am to 6:00pm

Can I request for a specific time for pick up and delivery?

    No. Please take note of our pick up and delivery schedule:

    Monday to Saturday - 9:00am to 9:00pm

What are your operating hours?

    Pick up and Delivery Schedule:

    Monday to Saturday - 9:00am to 9:00pm

    Office Hours:

    Monday to Saturday - 8:00am to 5pm

Is there a minimum number of packages required for you to pick up from my address?

No minimum required.

What items are prohibited for shipping?

Please click here to view the complete list.

How do I track my shipment?

What does "processing" mean when I track my parcel?

"Processing" means that your package is scheduled for pick up.

What if I had something shipped but the recipient does not live there anymore, do I get a refund?

No. We do not refund for incorrect delivery addresses.

How many attempts will you try to deliver my package/s before returning it to me?

2 attempts only.

Can I insure my shipment?

Yes. Insurance computation is 1% of Declared Value. This is added to the shipping fee.

How can I contact customer service?

Our customer service hotline is (02) 3485-7777. You may also send us a message here.

Time until next cut-off

No pickups on Sundays and work holidays

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