FASTFAQs
Fastrack Courier's Frequently Asked Questions

What makes Fastrack different from the other couriers?

Fastrack started in the courier business from 2012 till the present. It is still being managed by the owner. That is why we try our best to address every concern of our clients. We also tailor fit our service to individual and corporate clients as much as we can. We build a relationship with our clients based on trust, security and reliability. At Fastrack Courier, we provide a courier service that is not just about product delivery, its about working with you to be an extension of your business, to be a partner who can enhance your customer experience and attain optimum savings.

How do I register and schedule a pick-up?


Do you ship outside Metro Manila?

We ship nationwide.

Do you do international shipping? We do international shipping.

For international shipping please email admin@fastrack.ph

What does “regardless of weight” mean?

-We have fixed rates for our yellow and blue pouches for Metro Manila pickups and deliveries, as long as the items to be shipped fit our pouches.
Yellow pouch is P40, regardless of weight
Blue pouch is P45, regardless of weight.

Where do I get my pouch and manual waybills?

- Our Transport Representatives will be the ones who will provide them for you on the day of the scheduled pickup unless you request for them ahead of time via our customer service, specially if bulk shipments are involved. You may call our hotline for this or email us at ship@fastrack.ph.

Am I required to fill-up a manual waybill?

Yes you may fill up our manual waybill given by our Transport Reps upon first pickup and you may ask them for more supplies for your future transactions with Fastrack. You may also create an electronic waybill (E-waybill) found on our website and print them out. This E-waybill will serve as a record of your clients/recipients and reflected on your shipment summary found on your Fastrack account.

Do you charge a fee for pickup?

No, pickup is included in the delivery charge already. Just schedule your pickups on our website www.fastrack.ph and log in to your account. Unfortunately, we don’t do provincial pickups.

If I fill up an electronic waybill or fill up AND print an electronic waybill (E-waybill), does that mean that I already scheduled a pick-up?


No, you may fill up and/or print an E-waybill to save you some time but it does not mean that you already scheduled a pick-up. You will have to click on “schedule a pickup”.

What do you mean by "cut-off time"?

We will pick up your packages within the day if booking is made by 2pm from Mondays to Saturdays. If booking is done after 2pm, it will be picked up the next day.

What do you use to package your shipments and are there sizes available?

Our pouches have 3 sizes and are color coded:
yellow pouch is 6 x 12 inches
blue pouch is 9 x 14 inches
white pouch is 12 x 18
Your package will fall under own packaging if your item/s do not fit any of our pouches.

What if the item that I am sending does not fit your pouch?

It will fall under own packaging.

What do you mean by “own packaging” and volumemetric?

-You may use your own packaging and upon pickup, our Transport Representatives will first weigh your package for the actual weight and then compute for its volumemetric weight. Whichever weight is HIGHER will be the chargeable amount.
Example: Actual weight of package is 4 kg.
Box size in CM is 17cm x 24cm x 25cm
Compute for volumetric weight- L x W x H / 3500
(17 x 24 x 25) / 3500 = 2.9 kg
-You will be charged with the rate corresponding to 4kg.

What about pickup and delivery time, do they also end at 6pm?

As much as we want to try to pickup and deliver all packages early, our Transport Representatives will still deliver and pickup until 9pm.

Can I request for a specific time for pickup and delivery?

Unfortunately, even if you indicate a specific time of pickup or delivery in your booking, we cannot commit a certain time due to the different routes of our Transport Representatives. We do try our best however, to meet the time requested and what we can assure is our Transport Reps will arrive within the day of the scheduled pickup or delivery.

What are your operating hours?

We are open Mondays-Saturdays from 9am-6pm. After 6pm, all lines will not be answered anymore, including our social media inquiries (Facebook, Instagram, etc.).

Is there a minimum number of packages required for you to pickup from my address?

There is no minimum number of parcels for pickup. Just book online and our Transport Representative will be on your doorstep within the day of the scheduled pickup.

What items are prohibited for shipping?

The Shipment does not contain: jewelry and/or precious stones/metals; cash and currencies of any kind; valuable documents such as, but not limited to passport, visas, land titles, certificates, licenses, receipts and the like; illicit objects and/or substances; firearms, ammunitions, explosives, flammable items, perishable items, live/dead plants and animals, hazardous chemicals and/or items. In case of violation of this warranty, Shipper holds Fastrack free and harmless from any liability arising and/or in connection with the same, and shall cooperate with Fastrack in defending itself should any claim be brought against it in connection herewith, without prejudice to the liability of Shipper to reimburse Fastrack for all expenses incurred in making such defense, including but not limited to costs of suit and attorney’s fees, without further prejudice to other remedies available to Fastrack against Shipper under law and equity.

How do I track my shipment?

Click on Tracking from our website, then just input your tracking number which is on your waybill.

What does it mean “processing” when I track my parcel?

Your shipment/parcel is in transit.

I was provided an LBC tracking number for my provincial shipment upon tracking thru your website?


LBC is our partner for provincial shipments. You can use this tracking numbers thru the LBC website.

What if I had something shipped but the recipient does not live there anymore, do I get a refund?


Unfortunately not, because it is already a done transaction, meaning the effort of picking up the item from you and delivering to the address given has already been made.

If recipient is not found in the address given, is it possible for me to change the address? Should I pay for an additional fee for this?


Yes, because our Transport Representative already attempted to deliver your package hence a done transaction.

How many attempts will you try to deliver my package/s before returning it to me?

RTS or return to sender is done after attempting to deliver at the said address twice. This is free of charge.

Can I insure my shipment?

Yes you can. You pay 1% of the declared value for insurance.

Do you actually answer inquiries, complaints and requests made via phone, email and social media?


Yes, we try our very best to answer all. We have customer service representatives to assist you thru calls, sms, and emails.